Warranty Policy
Thank you for choosing ASIWO. This Limited Warranty explains the warranty coverage available for eligible ASIWO products, how long the coverage lasts, how to request warranty service, and which conditions are not covered.
Please read this policy carefully before submitting a warranty service request.
Quick Warranty Overview
| Warranty Item | Coverage Period |
|---|---|
| New ASIWO product | 1 year from the original purchase date |
| Battery | 6 months from the original purchase date |
| Mainboard | 6 months from the original purchase date |
| Motor | 6 months from the original purchase date |
This Limited Warranty:
- Applies only to the original purchaser.
- Is not transferable to a subsequent owner.
- Covers eligible defects in materials or workmanship under normal and intended use.
- Requires valid proof of purchase.
- Is subject to the terms, conditions, limitations, and exclusions described below.
Before Requesting Warranty Service
Before contacting ASIWO Customer Service, please review the applicable user manual and troubleshooting information.
When submitting a warranty request, please prepare the following information:
- Product owner’s complete legal name
- Product model name
- Product model number
- Product model code
- Purchase date
- Order ID
- Valid proof of purchase from ASIWO or an authorized retailer
- A clear description of the issue
- Photos or videos showing the issue, if requested by ASIWO Customer Service
Warranty requests may be submitted by email to: customer@asiwo.com
1. Warranty Eligibility and Purchase Channels
This Limited Warranty applies to eligible ASIWO products purchased directly through asiwo.com.
If you purchased your ASIWO product from a dealer, retailer, marketplace, or another sales channel, please contact the original seller to confirm the applicable warranty policy and service procedure.
ASIWO warranty service is available only for genuine ASIWO products purchased through ASIWO or an authorized ASIWO dealer or retailer. Products purchased from unauthorized sellers may not qualify for warranty service.
In this Limited Warranty, the purchaser or user of the eligible ASIWO product is referred to as “you,” and the eligible ASIWO product is referred to as the “Product.”
2. What Does This Limited Warranty Cover?
ASIWO products are designed and manufactured according to applicable quality standards.
During the applicable warranty period, ASIWO warrants that an eligible Product will be free from functional defects in materials or workmanship when used normally and in accordance with ASIWO’s published product materials.
ASIWO’s published product materials include, but are not limited to:
- User manuals
- Safety instructions
- Product specifications
- Operating instructions
- Maintenance instructions
- Service communications issued by ASIWO or its authorized representatives
If ASIWO determines, in its reasonable judgment, that an eligible Product or component contains a defect in materials or workmanship, ASIWO may repair or replace the defective part without charging the customer for eligible parts or labor.
The Product, including any defective parts requested by ASIWO, must be submitted to an authorized ASIWO Service Center within the applicable warranty period.
The customer is responsible for the cost of shipping the Product to the designated ASIWO Service Center. ASIWO will be responsible for the cost of returning the repaired or replacement Product to the customer.
This Limited Warranty does not cover a Product that has been subject to misuse, negligence, accident, improper maintenance, unauthorized modification, or use that does not comply with the instructions provided in the applicable ASIWO user manual.
Battery coverage is subject to the applicable six-month warranty period and all other terms and exclusions described in this policy.
If your Product is not operating correctly, please review the applicable user manual before contacting ASIWO Customer Service.
3. Is the Warranty Transferable?
No.
This Limited Warranty is provided only to the original purchaser of the Product and may not be transferred to a new owner.
If the Product is sold, gifted, or otherwise transferred to another person, the remaining warranty coverage will not transfer to the new owner.
4. How Long Does the Warranty Last?
For eligible new ASIWO products purchased in the United States, Australia, or Europe, ASIWO provides the following Limited Warranty coverage:
- New Product: one year from the original purchase date
- Battery: six months from the original purchase date
- Mainboard: six months from the original purchase date
- Motor: six months from the original purchase date
The warranty period begins on the date shown on the original proof of purchase.
To the extent permitted by applicable law, all implied warranties, including implied warranties of merchantability and fitness for a particular purpose, are limited to the applicable warranty period stated above.
After the applicable warranty period expires, such implied warranties are disclaimed to the extent permitted by law.
ASIWO’s obligations under this Limited Warranty are limited to the repair or replacement of eligible defective parts and the return of the repaired or replacement Product to the customer.
Nothing in this policy is intended to exclude, restrict, or modify any consumer right that cannot legally be excluded, restricted, or modified under applicable law.
5. How Do I Request Warranty Service?
If an eligible Product does not function as warranted during the applicable warranty period, contact ASIWO Customer Service at: customer@asiwo.com
Please do not return the Product directly to the store, dealer, retailer, or ASIWO Service Center without first contacting ASIWO Customer Service.
Before shipping a Product, you must obtain the applicable return or repair instructions and a Return/Repair Authorization Number from ASIWO Customer Service.
Products returned without prior authorization may not be accepted or processed.
Warranty Service Process
Step 1: Contact ASIWO Customer Service
Email customer@asiwo.com and describe the issue with your Product.
Include your product model, order ID, proof of purchase, and any requested photos or videos.
Step 2: Receive the Return or Repair Guide
ASIWO Customer Service will review the information provided and send you the applicable return or repair instructions.
Step 3: Prepare Your Proof of Purchase
Make a clear copy of your original proof of purchase, receipt, or order confirmation.
The documentation must show the purchase date and the applicable ASIWO or authorized retailer order information.
Step 4: Pack the Product
Pack the defective Product and all parts requested by ASIWO Customer Service in the original packaging, including the original protective polystyrene foam and packing materials.
The customer is responsible for packing the Product securely to help prevent damage during transportation.
Step 5: Include the Required Documentation
Include a copy of your proof of purchase and the Return/Repair Authorization information with the package, following the instructions provided by ASIWO Customer Service.
Step 6: Ship the Product
Ship the package to the ASIWO Service Center address provided by ASIWO Customer Service.
Do not ship the Product until you have received the applicable return or repair instructions.
6. What Is Not Covered by This Limited Warranty?
This Limited Warranty does not cover loss, damage, malfunction, or repair resulting from any of the following:
- Accidental release or sinking of the Product
- Flooding of an O-ring-sealed or watertight area
- Misuse, abuse, or negligence
- Accidents, impacts, collisions, or external damage
- Improper operation
- Failure to follow the applicable user manual
- Improper maintenance
- Incorrect installation, handling, storage, or charging
- Unauthorized repairs, alterations, or modifications
- Changes that affect the Product’s original design or intended use
- Normal wear and tear
- Cosmetic damage that does not affect the Product’s normal operation
- Use of incompatible parts or accessories
- Use of parts or accessories that adversely affect the Product’s operation, performance, safety, or durability
- Damage caused during transportation to the ASIWO Service Center
- Loss or damage unrelated to a defect in materials or workmanship
This Limited Warranty does not extend to repairs made necessary by normal wear and tear or by the use of incompatible parts or accessories.
ASIWO does not assume, and does not authorize any other person or organization to assume on its behalf, any additional obligation or liability beyond the obligations specifically stated in this Limited Warranty.
To the extent permitted by applicable law, ASIWO is not responsible for incidental, indirect, consequential, or other damages, including but not limited to:
- The cost of shipping the Product to an ASIWO Service Center
- Loss of use of the Product
- Loss of time
- Loss of opportunity
- Inconvenience
- Other losses resulting from the Product being unavailable during inspection, repair, or replacement
Some jurisdictions do not allow certain limitations or exclusions of incidental or consequential damages. In such jurisdictions, some of the limitations above may not apply to you.
7. What Other Rights May I Have?
This Limited Warranty gives you specific legal rights.
You may also have additional or different rights depending on your country, state, province, territory, or other applicable jurisdiction.
Where applicable consumer laws or regulations provide rights that cannot be waived, limited, or excluded by agreement, this Limited Warranty will not be interpreted as waiving, limiting, or excluding those rights.
The rights provided under this Limited Warranty are in addition to any mandatory consumer rights available under applicable law.
8. Contact ASIWO Customer Service
For warranty questions or to request warranty service, please contact:
Email: customer@asiwo.com
When contacting ASIWO Customer Service, please include:
- Your full name
- Product model
- Product model number or model code
- Purchase date
- Order ID
- Proof of purchase
- Description of the issue
- Relevant photos or videos, if available
For faster troubleshooting, please review the applicable user manual and FAQs before submitting your request.
Important Notice
ASIWO reserves the right of final interpretation of this Limited Warranty to the extent permitted by applicable law.
Revised as of April 13, 2023