Refund Policy

Please read the following terms and conditions thoroughly before requesting a return or exchange.

Our return policy is extremely reasonable, please take some time to read through this to avoid confusion in the future.

ASIWO only handles warranty requests for units and parts, purchased in their territory, that were purchased from authorized retailers. In case a warranty claim is made for units purchased outside the territory or from unauthorized dealers, repair and labor costs may apply. The decision to accept such a case is subject to ASIWO judgment and approval.

LIMITED WARRANTY

  • ALWAYS inspect to ensure the product works properly every time before use. The warranty of this product does not cover any damages due to misuse.
  • Failure to follow the user(s) instructions on packaging and/or user(s) manual may result in damages or loss of your cameras including but not limited to any user’s personal items, all of which are not covered under the warranty of this product.
  • Use at your own risk. Manufacturer(s) and/or suppliers/agents are not responsible for any damages/repairs, or loss to cameras/electronic items including but not limited to any user’s personal items directly and/or indirectly resulting in the use of this product. Damage(s) resulting from any use, misuse, accident, and normal wear and tear are understandably not covered under this product warranty nor be responsible by the manufacturer(s) and/or suppliers/agents.

Terms And Conditions

All products purchased through our website must fulfill these conditions in order to be entitled to a return/exchange.
If the customer wants to return or exchange the goods for his own reasons:

1. Unopened & Unused Merchandise (Electric Scooters/sea scooters Only)

  • You can cancel your order if it hasn’t left our warehouse, get in touch with our customer service for an order cancellation. No fees will be incurred.
  • If the package has left our warehouse, you can either reject it on delivery (no return shipping fee) or contact us within 7 days of signing for it and request a return (return shipping fee to be paid by you). And we will charge 18% of the order amount as a restocking fee.
  • A restocking fee is charged due to the “Free” shipping that ASIWO offers to our customers. While you see that it is “free shipping”, ASIWO actually covers the shipping costs for your purchase. Should you change your mind after a successful delivery due to any reason, it is only fair that you should cover the delivery fees for the product to be returned to us.
  • The restocking fees will be deducted from the total amount before the refund is made back to your payment method.

2. Opened & Unused Merchandise (Electric Scooters/sea scooters Only)

  • Opened items are returned within 7 days of signing for them by contacting us to request a return (return fee is paid by you). We will charge 20% of the order amount as a restocking fee.
  • This is enough time for you to find out if the sea scooter arrives in good condition and if every component is working as it should.
  • The merchandise is not used (brand new).
  • Merchandise must be undamaged and in the original packaging and plastic protective wraps.
  • The restocking fees will be deducted from the total amount before the refund is made back to your payment method.

Refusal Of Returns/Exchanges

ASIWO can choose to rejection Return/Exchange your return/exchange request if it fails to meet the basic criteria mentioned above as well as the following:

1. Electric Products

  • Failure to apply to us for return within the specified time (within 7 days of signing for the goods).
  • The goods are not brand new (used).
  • Commodities have mud and scratches that affect secondary sales.
  • Merchandise lacks original packaging and protection.
    The customer is responsible for ensuring that the product arrives undamaged and in working condition unless reported prior to the return/exchange. Products returned in heavily used condition, with unreported damages, or without original packaging will be refused.

2. Accessories and Spare Parts

  • This return/exchange policy does not apply to smaller components like additional accessories or spare parts purchased.
  • If the accessory is not working upon arrival, ASIWO will be responsible for replacing a brand-new accessory for you at no cost.
  • It is the customer’s responsibility to make sure that the accessory/spare part purchase is compatible with your sea scooter.
  • ASIWO is not responsible if you purchase a spare part for a sea scooter outside of what we sell.
  • Accessories and spare parts are not subjected to any returns and refunds.
  • If a return for accessories or spare parts has been arranged by one of us, a 20% restocking fee will apply.
  • 1. Conditions of the product and/or packaging are poor.
  • 2. No reasonable cause for return/exchange.
  • 3. No prior acceptance and approval for the return/exchange
  • Without contacting us prior to sending back the unit in order to resolve any product-related issues, ASIWO reserves the right to reject the package and refuse the return/exchange.
  • 1. Product has been used for competitions, rentals, or commercial purposes.
  • 2. Refurbished or Discounted.
  • Any product going through warehouse sale or is refurbished is sold at incredibly low prices.
  • While there is a warranty for all the important components on your refurbished sea scooter, we do not accept returns after usage on the refurbished units.

If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.